{"id":131,"date":"2016-07-06T11:36:17","date_gmt":"2016-07-06T17:36:17","guid":{"rendered":"http:\/\/admin.patheos.com\/blogs\/purposeinleadership\/?p=131"},"modified":"2016-07-06T11:36:17","modified_gmt":"2016-07-06T17:36:17","slug":"leading-emotional-culture","status":"publish","type":"post","link":"https:\/\/www.patheos.com\/blogs\/purposeinleadership\/2016\/07\/06\/leading-emotional-culture\/","title":{"rendered":"Leading Emotional Culture in Organizations"},"content":{"rendered":"\n<\/head>

<\/a>

Photo Credit: Comparing leadership cultures and creating change, by opensource.com<\/figcaption><\/figure>\n<\/p>

Though a bit staggered in the past weeks, I\u2019m in mini-series engaging the importance of organizational culture.<\/p>\n

I began by engaging\u00a0Why Organizational Culture Matters (\u201cWhy Culture Eats Strategy for Breakfast\u201d)<\/a><\/strong>.\u00a0In that post, I engaged the questions\u2026<\/p>\n

• \nWhat Is Organizational Culture? And,<\/em><\/li>\nWhy Does Organizational Culture Matter?<\/em><\/li>\n<\/ul>\n**
  ** **Based on answers to these questions I concluded that leaders must focus on both smart strategy <\/em>AND healthy culture<\/em> in their leadership work.<\/p>\n

  Next, I presented a case for\u00a0Engaging the Emotional Side of Organizational Culture<\/a><\/strong>, and discussed the following:<\/p>\n

  \nWhy emotional culture matters for organizations, and<\/em><\/li>\nWhat leaders can do to positively create and shape a healthy emotional culture.<\/em><\/li>\n<\/ul>\n***
  ** At the end of that post I noted recommendations from\u00a0Barsade and O\u2019Neill \u2014\u00a0three key steps in this process:<\/p>\n
  ** \n\u201cHarness what people already feel\u201d<\/strong><\/em><\/li>\n\u201cModel the emotions you want to cultivate\u201d<\/strong><\/em><\/li>\n\u201cGet people to fake it till they feel it\u201d<\/strong><\/em><\/li>\n<\/ol>\n
  ** At this point I want to take some time to provide additional reflections around these points and encourage you regarding how you can positively shape the emotional culture of your team or organization.<\/p>\n
  ** Here are reflections on\u00a0each of these steps.<\/p>\n
  ** What Can Leaders Do about It?<\/strong><\/p>\n
  ** \u201cHarness What People Already Feel\u201d<\/em><\/strong><\/p>\n
  ** Because organizational members are already experiencing and exhibiting, this also means that many are likely already exhibiting the desired emotional culture. The key from a leadership and managerial perspective is to \u201ccatch\u201d these individuals doing the right thing.<\/p>\n
  ** On this point, Ken Blanchard argues that one of the most effective managerial practices is to focus on what employees are doing well\u2014catching them doing the right thing. This practice can be applied to nurturing healthy emotional culture.\u00a0 One example from the Barsade and O\u2019Neill article was a \u201ckudos board\u201d used in an ICU hospital unit. It was board used to celebrate how the hospital staff embodied the desired emotional culture in their unit and organization.<\/p>\n
  ** \u201cModel the Emotions You Want to Cultivate\u201d<\/em><\/strong><\/p>\n
  ** In addition to harnessing what people already feel, leaders and managers modeling the emotions they want to cultivate is also vital. Barsade and O\u2019Neill provide the following managerial example:<\/p>\n
  ** \u201cIf you regularly walk into a room smiling with high energy, you\u2019re much more likely to create a culture of joy than if you wear a neutral expression. Your employees will smile back and start to mean it<\/em>.\u201d<\/p>\n
  ** \u201cGet People to Fake It Till They Feel It\u201d<\/em><\/strong><\/p>\n
  ** Authenticity is important. But it is important to not only express present feelings, but to nurture other positive and healthy feelings that are productive for employees, customers, organizational constituents, and the organization as a whole. I see the authentic way of talking about this is around the language ofaspirational emotional culture<\/em>.<\/p>\n
  ** It is okay to recognize the gap between where individuals are presently and intentionally or strategically working toward the aspirational<\/em> reality. Both spontaneous and strategic emotional expression is meaningful and valuable.<\/p>\n
  ** In many ways, this is what emotional intelligence is all about\u2014the appraisal and expression of emotion. Emotional intelligence begins with recognizing<\/em> what is happening at the emotional level in ourselves and others, and then responding<\/em> to and out of these emotions in ways that are healthy and productive.<\/p>\n
  ** Social psychologists support the idea that conformity to group emotional expression norms is a common reality in life. Such conformity to emotional norms benefits both the individual and the organization. Based on these realities, Barsade and Olivia O\u2019Neill recommend approaching emotional expression through what they call deep acting<\/em>. In contrast to surface acting, deep acting<\/em> may be used in developing long-term solutions: \u201cwith this technique, people make a focused effort to feel a certain way, and then suddenly they do<\/em>.\u201d<\/p>\n
  ** Emotional Cultures Do Not Improve
  \nwithout Focus at All Levels<\/strong><\/p>\n
  ** The above strategies are practical recommendations for how to proactively create and shape a healthy organizational culture in your organization, division, or team. Consistent with the above, it is important to emphasize that no organizational level is exempt from this work\u2014especially top level management and leadership.<\/p>\n
  ** On this point, Barsade and O\u2019Neill note:<\/p>\n
  ** \u201cJust like other aspects of organizational culture, emotional culture should be supported at all levels of the organization. The role of top management is to drive it. \u2026it\u2019s up to senior leaders to establish which emotions will help the organization thrive, model those emotions, and reward others for doing the same<\/em>.\u201d<\/p>\n
  ** Healthy Emotional Culture and You<\/strong><\/p>\n
  ** As with most leadership endeavors, the best place to start is looking in the mirror and seeing what positive steps you can take to influence others around you. Here are a few questions to trigger your thoughts on this topic:<\/p>\n
  ** \nAs you consider the insights on nurturing a healthy emotional culture in your organization, what can you do in the coming days, weeks, and months to make progress on your organization\u2019s emotional culture?<\/em><\/li>\nAre there emotions you can express even tomorrow (e.g., nurturing joy through regular smiles)?<\/em><\/li>\nAre there systems you can set up that provide opportunity for individuals and organizations to better pay attention to the emotional climate and culture in your organization?<\/em><\/li>\n<\/ul>\n
  ** For some, this work will be natural and easy. For others, this will be hard work. In either case, healthy organizational culture includes healthy emotional culture. Take time to prioritize the emotional health of your organization\u2019s culture in the coming days.<\/p>\n<\/body><\/html>\n","protected":false},"excerpt":{"rendered":"
  ** ***Though a bit staggered in the past weeks, I\u2019m in mini-series engaging the importance of organizational culture. I began by engaging\u00a0Why Organizational Culture Matters (\u201cWhy Culture Eats Strategy for Breakfast\u201d).\u00a0In that post, I engaged the questions\u2026 What Is Organizational Culture? And, Why Does Organizational Culture Matter? Based on answers to these questions I concluded that […]<\/p>\n","protected":false},"author":2584,"featured_media":132,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[28],"tags":[707,644,704,706,705,620],"class_list":["post-131","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-leadership","tag-culture-eats-strategy","tag-emotional-culture","tag-leading-culture","tag-leading-emotional-culture","tag-leading-organizational-culture","tag-organizational-culture"],"yoast_head":"\nLeading Emotional Culture in Organizations<\/title>\n<meta name=\"description\" content=\"Though a bit staggered in the past weeks, I'm in mini-series engaging the importance of organizational culture. 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